FAQs
Frequently Asked Questions
Find answers to common questions about bookings, equipment hire, delivery, safety and payments. Need more help? Our friendly team is here to assist.
Frequently Asked Questions
Find answers to common questions about hiring with Big Fun.
How far in advance should I book?
We recommend contacting our team as early as possible to discuss your event date and preferred equipment. Availability depends on the date, attraction and event requirements.
How do I check availability for my date?
Call 0428 572 400 or contact our team with your event date, location and preferred equipment. We can discuss availability, pricing and the next steps for your booking.
Can I book multiple pieces of equipment?
Absolutely — our Party Packages bundle popular equipment options. You can also enquire about combining individual items. Tell us what you need so our team can discuss suitable options and provide a quote.
What is your cancellation policy?
Please contact our team to confirm the cancellation terms applicable to your booking before making a decision.
What areas do you service?
Big Fun serves customers across the Western Downs and Darling Downs regions of Queensland. Contact us with your event location to confirm service availability and any applicable travel fees.
How long does setup and pack-down take?
Setup and pack-down times vary depending on the equipment and venue. Please discuss your event schedule and site arrangements with our team when enquiring.
What space do I need?
Space requirements depend on the attraction. For reference, the standard jumping castle requires approximately 5m × 5m, the mechanical bull needs a 6m × 6m safety zone, and the inflatable obstacle course measures approximately 20m × 5m. Discuss your site conditions with our team before booking.
Do you need power on site?
Power requirements depend on the equipment being hired and the venue. Let our team know about your site facilities so the requirements for your chosen attractions can be confirmed before the event.
Is your equipment safety certified?
Big Fun emphasises equipment inspection and maintenance, appropriate setup and relevant operating procedures. Contact our team if you need specific safety documentation for your chosen attraction.
Are you insured?
Big Fun maintains public liability insurance. Contact our team if you require confirmation or documentation for your event.
What happens if the equipment is damaged?
Please notify our team promptly if equipment is damaged. Contact us to clarify the applicable hire terms and the steps to follow for your specific booking.
What is the minimum hire period?
The standard minimum hire period is three hours. Contact our team to confirm the hire period and arrangements for your selected equipment.
How much does hire cost?
Pricing depends on the equipment selected and hire duration. For example, jumping castles start at $400 for three hours, the mechanical bull is $1,200 for three hours, and the obstacle course is $1,250 for three hours. Contact us for a quote.
Are there travel fees?
Travel fees may apply depending on the event location. Contact our team with your venue address to confirm any applicable delivery or travel charges.
When do I pay?
Please contact our team to confirm the payment timing and any payment conditions that apply to your booking.
What payment methods do you accept?
Contact our team to confirm the available payment methods for your booking.
What if it rains on the day?
Weather arrangements depend on the conditions, equipment and event location. Please discuss the applicable weather and cancellation arrangements with our team before your event.
Do you stay on site during the event?
On-site attendance arrangements depend on the equipment and hire requirements. Please confirm the arrangements for your selected attraction with our team before booking.
Still Have Questions?
We’re happy to chat through any details before you book.